Support, Data & Account Deletion

Get support

In Protocol, open Settings > Help & Feedback to get product guidance, submit a private problem report, suggest a feature, or attach optional diagnostics. If you cannot use the app, submit the private Support & Privacy Request form on this page or email support@theprotocolapp.co. Review all text and attachments before sending; do not send passwords, medication names, doses, schedules, full medical records, or information that is not needed to resolve the request.

Support does not provide medical advice and is not monitored as an emergency service. For urgent health concerns, contact local emergency services or an appropriate licensed professional.

Export or erase local data

Use Settings > Data Export to create JSON or CSV copies. Exported files are unencrypted after creation and remain under the control of the destination you select.

Use Settings > Delete Local Data > Wipe All Local Data to erase supported local app records and return most local settings to defaults. This action cannot be undone. It intentionally retains the legal-document acceptance revision recorded for this installation. Uninstalling the app normally removes its local container, subject to iOS behavior.

Delete an existing account

If you already have a Protocol account, open Settings, tap the profile icon, open Account Settings, and use Delete Account. Deletion is designed to remove the authentication user record and previously stored account files and metadata. Keep any export you need before deletion; deletion cannot be undone once processed.

A local-data wipe does not delete an account or server-side data. Account deletion does not automatically remove feedback, votes, catalog-selection, or related records keyed to a pseudonymous installation hash. If you cannot access the app or need a separate privacy request, submit the private Support & Privacy Request form on this page or email support@theprotocolapp.co and identify the email address or Sign in with Apple account used for Protocol when applicable. We may require identity verification before processing a request.

Privacy and legal documents

The Privacy Policy explains information handling and request rights. The Health & Safety Disclaimer explains the limits of Protocol's organizational and arithmetic features. The Terms of Use govern access to the app and services. The current versions are linked below and are also available in Protocol under Settings > Legal & Privacy.